Maintenance Requests from Start to Finish

In one sentence: when something breaks, the tenant reports it in Mkodisha with a photo, the landlord sees it straight away, and both can follow it until it's fixed.

The simple version

1. The tap is leaking. The tenant opens Maintenance, clicks New Request, says what is wrong, how urgent it is, and adds a photo.
2. The landlord is told. It appears in their list of Maintenance Tickets.
3. They talk. The landlord replies: "A plumber is coming on Friday."
4. It moves along. The landlord changes the status: Pending (waiting) → Ongoing (being fixed) → Completed (done).
5. Everyone can see it. Nothing is forgotten in a phone call.

Why Mkodisha does this better

• Nothing gets lost. Every request is written down with the date, the house and a photo.
• Urgent things stand out. Tenants mark how urgent it is and what kind of job it is (emergency, routine…).
• One conversation per problem. Comments stay with the request, not scattered across WhatsApp.
• Trusted repair people. Find verified businesses near your buildings, with ratings.
• See where the problems are. A chart shows which building has the most requests.

Where to find it

Step 1 (tenant): Report a problem

1. Open Maintenance in the menu and click New Request.
2. Description: say what is wrong in your own words, for example "The kitchen tap drips all night and the sink cupboard is wet."
3. Priority: Low, Medium or High.
4. Category: pick the kind of job: - 🔥 Emergency: urgent, needs attention now (no water, sparking socket, burst pipe). - 🔑 Routine: normal repairs (a dripping tap, a broken latch). - 🛡️ Preventative: keeping things in good condition (fumigation, servicing). - 🪄 Cosmetic: looks only (paint, small marks).
5. Maintenance Photo (optional): Choose File and pick a photo (PNG or JPG, up to 5 MB). It uploads straight away.
6. Click Submit Request.

Your landlord is notified, and the request appears in your list with its status.

Step 2 (landlord): Read, reply and update

1. Open Maintenance. Maintenance Tickets lists every request: who raised it, the building, the house, the category, the photo, the status and when.
2. Click View to read the request and its comments.
3. Type a reply in Write a comment and press Enter. The tenant sees it.
4. Close the window and change the Status:

Only landlords (and mini landlords with read & write access) can change the status. Landlords can also raise a request themselves with New Request, for example to repaint a corridor.

The summary boxes

The boxes at the top count requests by type (routine, preventative, emergency, cosmetic) and by status (pending, ongoing, completed), so you see at a glance how much is waiting.

Find a trusted repair business

Find Trusted Maintenance Professionals lists verified businesses near you (plumbers, electricians, cleaners, pest control, carpenters, security) with their location and rating. Use Filter to narrow by type, and Book to open a business's profile and contact them.

Which building needs the most work?

Distribution of Tickets per Property shows how many requests each building has. A building with many requests may need a bigger repair or a better caretaker.

Quick answers

I'm a tenant. How do I report a repair? Maintenance → New Request, describe it, choose how urgent and what kind, add a photo, Submit Request.

How will I know it's being fixed? Watch the status: Ongoing means someone is working on it. Your landlord's replies appear in the request's comments.

Can a tenant change the status? No. Only the landlord (or their mini landlord with read & write access) can.

Is the photo required? No, but it helps a lot. PNG or JPG, up to 5 MB.

It's an emergency. Choose Emergency and High, and also call your caretaker. Landlords can list emergency contacts under Contacts.

Words to know

Related guides

• Community and Contacts Chat
• Notifications
• Adding Tenants and Managing Them
• Insights and Analytics